Recruitment software can transform a hiring process. It influences every significant aspect of recruitment from talent sourcing to back-office admin work. Staffing agencies who invest in good recruitment agency software benefit from a streamlined and effective hiring process.
The most critical element to bear in mind is that while recruitment software has a lot of advantages to offer it only works out for the best when the CRM system matches the agency and its recruiters.
What this means is that every recruitment firm is different. The working method, the values, the goals, etc., is unique to the agency. So, one size does not fit all when it comes to using and benefiting from a recruitment CRM software.
When choosing new software, it is also vital that agencies pick one that is suitable for their business.
For instance, perm recruitment agencies must work with a recruitment agency software that is designed for placing jobseekers in permanent roles. There is temporary recruitment software for agencies who specialise in temp staff. And then there is executive search software that is very different from traditional recruiting as it is centred on recruiting senior executives.
But while there are different types of CRM software systems in the market, the way of choosing the right one is the same.
Selecting the right recruitment software
Research
This is vital. Without proper research, agencies will never be able to find a perfect match which is essential if the agency wants to ensure the best services to clients.
Research starts with a basic sweep on the internet and collecting key data on the software service providers. It’s never enough to simply reach out to a couple of leading CRM suppliers and make a selection from amongst them. Just because a product is popular is not a guarantee that it is the right fit for everyone.
So, staffing agencies must ensure their research covers a substantial number of recruitment software providers. Talking to existing customers in the industry is helpful as they can offer a close look at what the services are like and what potential users can expect.
Demos
Product demos are a practical way to get an initial look into the software. The majority of suppliers encourage interested organisations to book demos with them – online or on-site. However, online demos are more popular and convenient for everyone. These demos are also free.
Once the preliminary research is completed and a few recruitment software suppliers are identified as interesting, recruiters can start booking demos. The salesperson will take recruiters through all the features and the strengths of their product. It is a crucial opportunity to see the system in action and observe whether it is user friendly.
It is also the best time to ask questions. Double-check if the features are truly suitable for the agency. Don’t forget about customer service. That’s a vital element of taking on a new product which is most often overlooked.
Reviews
Reviews help prospective customers gain insight into the service and product. Thus, it is key that recruiters and their agencies take a keen interest in reading reviews.
Asking for customer testimonials are also a great way to see what clients are saying about the service. But remember that if they are being passed by the supplier then these are most likely to be glowing recommendations.
To get a more objective review, visit external review sites such as Trustpilot. There are usually tons of client feedback and reviews, ranging from positive endorsements to critical feedback. Both types of reviews are significant in helping interested agencies understand what they can gain out of using the recruitment software.